1. Privacy and Security Statement
Our business has been built on trust between our customers and ourselves. To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles:
- We only collect personal information that we believe to be relevant and required to understand your financial needs and to conduct our business.
- We use your personal information to provide you with better customer services and products.
- We may pass your personal information to other Myrekod.my companies or agents, as permitted by law.
- We will not disclose your personal information to any external organisation unless we have your consent or are required by law or have previously informed you.
- We may be required from time to time to disclose your personal information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.
- We aim to keep your personal information on our records accurate and up-to-date.
- We maintain strict security systems designed to prevent unauthorised access to your personal information by anyone, including our staff.
- my, all our staff and all third parties with permitted access to your information are specifically required to observe our confidentiality obligations.
- By maintaining our commitment to these principles, we at Myrekod.my will ensure that we respect the inherent trust that you place in us.
2. Your Privacy Matters to Us
This section provides specific details of how we treat any personal information you might wish to provide us when you visit this site.
Data Security
- Security is our top priority. My Account System Sdn Bhd (‘the myrekod.my’) will strive at all times to ensure that your personal data will be protected against unauthorised or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data.
- The secure area of our website supports the use of secure socket layer protocol and 128-encryption technology- an industry standard for encryption over the Internet to protect data. When you provide sensitive information such as PERSONAL details, it will be automatically converted into codes before being securely dispatched over the Internet.
- Our web servers are protected behind “firewalls” and our systems are monitored to prevent any unauthorised access. We will not send personal information to you by ordinary email. As the security of ordinary email cannot be guaranteed, you should only send email to us using the secure email facility on our website.
- All practical steps will be taken to ensure that personal data will not be kept longer than necessary and that the Myrekod.my will comply with all relevant statutory and regulatory requirements in Malaysia concerning the retention of personally identifiable information.
Security Assurance
- Both you and the Myrekod.my play an important role in protecting against online fraud. You should be careful that your Myrekod.my account details including your User ID, Password and/or Security Code are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorised use of it. Do not share your User ID, Password and/or Security Code or allow access or use of it/them by others. We endeavor to put in place high standards of security to protect your interests.
- You should safeguard your unique User ID and Password by keeping them secret and confidential. Never write them down or share their details with anyone. The Myrekod.my will never ask you for your Internet Myrekod.my Password, in order to ensure that you are the only person who knows this information. When choosing your unique Password and where relevant, your unique User ID for the first time, do not create it/them using easily identifiable information such as your birthday, telephone number or a recognisable part of your name. If you think your User ID, Password and/or Security Code has/have been disclosed to a third party, is/are lost or stolen and unauthorised transactions may have been conducted, you are responsible to inform us immediately.
Collection of Personal Information
- Use of “cookies”: Your visit to this site may be recorded for analysis on the number of visitors to the site and general usage patterns. Some of this information will be gathered through the use of “cookies”. Cookies are small bits of information that are automatically stored on a person’s web browser in their computer that can be retrieved by this site. Should you wish to disable these cookies you may do so by changing the setting on your browser. However, by disabling them, you may not be able to take advantage of our website. Marketing Promotions: Occasionally we may collect personal information from visitors to this site and those individuals that participate in a contest or promotion (online or over the telephone, or at one of our branches). Such information is only collected from individuals who voluntarily provide us with their personal information. We may use this information to advise them of products, services and other marketing materials, which we think, may be of interest to them. We may also invite visitors to this site to participate in market research and surveys and other similar activities.
You may received marketing and other promotional materials by email. If you do receive email promotional direct mail, you will always have an opportunity to opt out. If at any time you would like us to cease sending you direct emails, please advise us at ‘myrekod.my’
3. Our Information Collection Statement
The Statement is intended to notify you why personal data is collected, how it will be used and to whom data access requests are to be addressed.
a) Why we collect your data – we collect your personal information to carry out and administer our services to you and in an effort to improve your customer experience. Without such data the Myrekod.my may be unable to open or continue accounts or establish or continue Myrekod.my facilities or provide Myrekod.my services.
b) Data is also collected from customers in the ordinary course of business to continue the Myrekod.my relationship, for example, when customers deposit money.
c) How your data may be used – Data relating to a customer may be used to:
- Facilitate the daily operation of the services and credit facilities provided to customers;
- conduct credit checking;
- assist other financial institutions to conduct credit checking and collect debts;
- ensure ongoing credit worthiness of customers;
- design financial services or related products for customers’ use;
- market financial services or related products of the Myrekod.my and other third parties;
- determine the amount of indebtedness owed to or by customers;
- collect amounts outstanding from customers and those providing security for customers’ obligations;
- meet the disclosure requirements of any law binding on the Myrekod.my or any of its branches;
- enable an actual or proposed assignee of the Myrekod.my, or participant or sub-participant of the myrekod.my’s rights in respect of the customer to evaluate the transaction intended to be the subject of the assignment, participation or sub-participation; and
- to fulfil any other purposes relating thereto.
d) Disclosure of your personal information – Information held by the Myrekod.my relating to a customer will be kept confidential but the Myrekod.my may provide such information to the following parties for the purposes set out in paragraph (c):
- any agent, contractor or third party service provider who provides administrative, telecommunications, computer, payment or securities clearing or other services to the Myrekod.my in connection with the operation of its business;
- any other person under a duty of confidentiality to the Myrekod.my including a group company of the myrekod.my which has undertaken to keep such information confidential;
- any actual or proposed assignee of the Myrekod.my or participant or sub-participant or transferee of the myrekod.my’s rights in respect of the customer.